YOUNGBAE CHEE · LEAD UX RESEARCHER · NEW YORK
I build research programs that shape product strategy for healthcare, AI, and complex B2B products.
Currently leading research for the CMS Federal IDR platform and the Healthcare.gov Marketplace transformation. Previously Google Core UX.
8+
years in mixed-methods UX research
65+
studies across 20+ enterprise products at Google
1 → 9
grew Google’s Rapid Research team
2
federal contract extensions credited to my research program
What I do
I’m a Lead UX Researcher with 8+ years of experience driving product strategy for complex B2B SaaS platforms, AI-powered tools, and regulated, high-stakes domains. I own the full research lifecycle, from generative discovery through measurable business impact. I partner with Product, Engineering, and Design to turn ambiguous problem spaces into user-grounded product decisions, and I influence roadmaps from individual contributors to the C-suite.
Research Expertise
Research Methods
Mixed-methods design
Contextual inquiry and in-depth interviews
Moderated and unmoderated usability testing
Concept and prototype testing
Surveys, segmentation, and A/B testing
Jobs to Be Done and CX Outcomes frameworks
Leadership
Building research operations: intake, recruiting, peer review, insight sharing
Team building and mentorship
Executive communication
Cross-functional alignment with Product, Design, and Engineering
Roadmap influence from IC to C-suite
AI & Measurement
Human-in-the-loop AI synthesis with Claude, Copilot, and Dovetail
Qualitative coding and survey clustering at scale
Searchable research repositories
Behavioral analytics + qualitative insight
UX metrics tied to business outcomes